Code of Conduct

The safety AFRA membership affords members especially in handling WorkCover issues, Fair Trading prosecutions, media exposes, ASIC/NZCO prosecutions, and ACCC/ACC prosecutions. (You may not be aware but in every instance of the above mentioned government departments, AFRA have successfully assisted companies in disputes simply because they were AFRA members)

AFRA is able to work directly with Government departments. This you don’t see but your membership helps in making our representation possible. We are in direct consultation with the Department of Defence, Treasury, and Transport

Our strength allowed us to deal directly with ASIC/NZCO in being able to work within the bounds of the laws that would have prevented all removal companies from selling insurance. You can now exclusively sell insurance under the Financial Services Act

We work directly with State Governments as well as the Federal Government, in working out fair and workable work methods

We are on several Industry Reference groups dealing with transport which allows us first look at new draft legislation that will affect us. Without this window into the legislative procedures, we would be faced with having to work with dreadful rules. For instance, at one point legislation that would make it illegal to lift anything heavier than 32 kilo was about to be introduced

Training DVD’s, Manuals and other training material

Online training that AFRA has put in place to assist all companies regardless of their geographical situation. The range of programs is added to on a regular basis as are training courses run for members

A Workplace Management System that helps you manage OH&S procedures in your workplaces

Access to member support that includes discounts on many items. You may think you can negotiate your own deals, but it is the loyalty of AFRA to its Associate Members that ensures the deals worked out for our members are unique

Every membership has an automatic registration to the AGM/Conference every year

Use of the AFRA logo on all your trucks, advertising and documentation

State Meetings held regularly to update members on new issues within the industry

Access to Industrial Relations experts with Removal Industry expertise

Promotion through the AFRA website that underlines your importance as a professional removalist

A website designed to assist clients in understanding the removal process as well as providing information for members

Assistance from fellow members to help out in removal emergencies

To be a member of the Move Dynamics Panel, you must be an AFRA member

Many government departments who need people moved are insisting that AFRA members do this

The public are more and more aware of the protection they receive when moving with an AFRA member. Our dispute resolution process is recognized across the country as one of the best. This was evidenced by our winning a very prestigious Award from NSW Fair Trading in 2005

We handle consumer complaints about member companies before they become full blown disputes. In many instances the companies don’t even know there has been a complaint. Many of these complaints are frivolous, unsubstantiated or quickly resolved saving companies time and effort in dealing with them

AFRA’s Privacy Policy assures all discussion and negotiations are kept confidential at all times

A Secretariat with enormous industry knowledge and resources housed in AFRA’s own building