Toll Free Number

1800 671 806

Privacy Policy

Respecting your privacy:

AFRA recognises that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take this very seriously. Unless you give us explicit consent to act otherwise, the following policy will govern how we handle your personal information and safeguard your privacy. AFRA is committed to protecting your personal information and giving you choice in who can use your personal information and how it can be used.


How we use the information we collect:

When you purchase items from our website, there are certain details we require from you to be able to provide our services. We need to know your name and email address. We also need to know your billing address and contact telephone number/s.

We gather this information to allow us to process your order. The relevant information is then used to maximize the effectiveness of our services, and to increase the speed with which transactions are conducted.

We will not use or disclose any information about you without your consent or access your communications on our websites, unless:

Required by law

We believe it necessary to provide you with a service which you have requested.
To implement our terms of use or
To protect the rights or property of AFRA.
By ordering online and confirming your acceptance of our terms and conditions, you declare that you are the person named on the order. If we believe an order is fraudulent, we may release your details to the appropriate authorities.

AFRA recognizes the trust you place in us when you give us personal information. In order to deliver the service you have requested, we may sometimes share your personal information with an affiliate or with a service partner, such as the freight company handling your order. We will not give any of your personal information to advertisers or any other third-party organization without your express consent unless required by law.


Personal information:

Be assured that we keep all personal information submitted to us in the strictest confidence. We do not keep records of your credit card information and we do not rent or sell your personal information to any third party. However, we must fully cooperate should a situation arise where we are required by law to provide information about a customer.

If at any time you wish to know what information AFRA holds on file about you, then please email us at and we will provide you with the information. You can also see what personal details are held by AFRA by logging into your account on the home page at 


Promotional email:

If you are receiving promotional information from AFRA and do not wish to receive this information any longer, you may remove your name from our list either by following the “unsubscribe” link in our newsletter , or by emailing us at .au asking to be removed from our mailing list. Removal will be within 24 hours of your request subject to normal business hours.


Storage & security of your personal information:

AFRA will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date.

In addition, our employees and the contractors who provide services related to our information systems are obliged by law to respect the confidentiality of any personal information held by AFRA. However, AFRA will not be held responsible for events arising from unauthorised access to your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the AFRA website. Please notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.


Links to other websites:

AFRA may provide links to other websites for informational purposes. These linked sites are not under the control of AFRA, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using their websites. Please note that separate privacy policies apply to the use of sites linked to ours. Before disclosing your personal information to any linked sites you should read the relevant policy or terms of use.


What to do if you have a problem or question?

If AFRA becomes aware of any ongoing concerns or problems with our site or any linked sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us at 


Alterations to policy:

From time to time, our policies will be reviewed and may be revised. AFRA reserves the right to change our privacy policy at any time and notify you by posting an updated version of the policy on our website.


Your consent:

By submitting your information you consent to the use of that information as set out in this policy. We welcome your views about our web site and privacy policy. If you would like to contact us with any queries or comments please send an email to: 




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